With the vision of “To touch and enhance every Vietnamese household”, Prudential aims to perform efficiently with professionalism and sustainable growth in a competitive but growing market.
- Prepare promotion campaign, contest, customer benefit programs… to improve Paid rate, Customer Contact ability, Retention rate (prevent Lapse/Surrender), Maturity recapture, and promote Cashless, Partner Collection, ….
- Deploy promotion campaigns to customers, agency and BOM branches
- Monitor campaign performance and update result to relevant parties.
- In charge of logistics and communication activities to ensure the highest impact of the promotion campaigns
- Execute daily operational items associate with the campaigns like verify EP, payments, logistics support and control.
- Work with relevant external partners and internal departments to solve issues to ensure smooth operation and drive performance relating to Retention, (Premium Reminders, Lapse/APL control, Surrender Conservation, Maturity Recapture, Customer contact ability enhancement, premium collection via banks, post offices, home collection vendors, intermediary payment vendors, Collecting Agents….
- Handle complaints and inquiries of partners and agency relating collection service fee, collection allowances for ordinary agents and collecting agents, surrender conservation’s allowances for conservation agents, surrender conservation’s compensation deduction against servicing agents, Pre maturity visit allowance,
- Coordinate with relating departments to handle complaints relating to collection partners’ service.
- Coordinate with relating departments to solve issues incurring during daily operation of partners like system failure, network failure, partners branches’ failure in delivering the collection service to customers…..
- Administer the Collecting agent process; coordinate with BOM to ensure smooth operation of Collecting Agent channels including recruitment, licensing, performance monitoring, compensation payment, and termination, if any…
- Assist the Retention & Collection Manager in the relevant tasks relating the deploying of new collection partners
- Work with relating departments such as: Marketing, OPL, and PS to design and print promotional material for Premium Collection, Surrender Conservation and Maturity Recapture.
- In charge of planning and ordering promotion material, leaflet, posters, decal, and promotional gift for Premium Collection, Surrender Conservation and Maturity Recapture.
- In charge of update partner’s collection branches.
- In charge of planning and ordering corporate gifts and cooperate with BOM to visit and deliver gift to partners at yearend occasion.
- In charge of other Administrative tasks
- Back up team members
- In charge of other tasks assigned by Line Manager.
1. Good preparation to ensure the timely, effective and performance- driven campaigns
2. Closely work with relating departments to drive the KPIs
3. Closely work with partner to ensure smooth operation and prompt service delivery
4. Well coordinate with other department to solve task as duty
Key Success Factors:
1. KPIs achieving
2. Meet TAT, business processes, workflow guideline compliant
3. Independently, promptly, quality, correctly and effectively
4. Smooth and effective collection partner’s operation
5. Proactively participate and complete routine and ad hoc tasks
6. Data analytical capability
7. Excellent communication skills in verbal & writing
8. Excellent customer service & negotiation skills
HOW TO APPLY
If you are interested in applying for the above position, please send your resume to:
Ms. Hoang Thi Truc Uyen – Recruitment – HR Dept.
Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC
Phone: 08 3910 1660 – Ext 1163
Note : Only short-listed candidates will be communicated