In the spirit of “Always listening. Always understanding.”, Prudential is focused on providing the highest standards in customer care. Total customer satisfaction is Prudential’s number one priority.

To ensure that we provide you with a channel in which to express your views, to lodge a complaint or to just share with us some feedback, this section is dedicated to you. Rest assured, all customer feedback and views are handled in strict confidence following the Company’s rigorous service standards.

Prudential’s Customer Care Section is where customer complaints and feedback are received, whetherditectly or through mail, e-mail, telephone, fax. Now, staff of Customer Care section presents at the offices of HCMC, Hanoi, Danang, Haiphong, Nhatrang. Upon receipt of a complaint or feedback, the relevant departments will provide you with timely and satisfactory solutions. Also, as an extra safety measure, all complaints and feedback are carefully recorded and presented to Prudential’s Senior Management. This ensures that your feedback gets heard at the highest levels of the organisation which in turn guarantees that you receive the highest standard in service quality.

If you have any questions, complaints or feedback, we welcome them at:

Customer Care Department
Tel: (08) 39513188 or (04) 39360960
e-mail: customer.care@prudential.com.vn