Career Opportunities

Start your career with Prudential here!

 

Job Opportunities:

1. Marketing

2. Human Resources

Job Description

1. Key accountabilities:
• Build a culture of continual improvement in customer service skills and customer excellence within Franchise (non-agency) nation-wide
• Develop the training curriculum in close collaboration with PVA HR; Franchise Operations; Franchise Marketing and Franchise Sales 
• Lead, oversee and monitor the delivery of all Franchise training (non-agency)
• Ensure alignment among PVA divisions to provide the training programs

2. Job Responsibilities:
The Franchise Training Head is responsible for providing training expertise in alignment with the PVA Customer Service strategy. This will include:

• Design, coordinate and execute training for Franchise staff (non agency)
• Prepare, update and review training content
• Ensure that all Franchise staff are provided with adequate training within a specified time to support the PVA business strategy 
• Create, manage and update the PVA Customer Service strategy with relevant learning and information materials 
• Coordinate with all attendees and departments about training programs
• Schedule appropriate training venue and related logistics
• Report on all Training & Development trends, activities and issues
• Assist (any) outside consultants with preparing training programs
• Administer and evaluate training program qualification tests and determine eligibility of prospective attendees 
• Prepare and or distribute training aids such as instructional material, handouts, evaluation forms, and visual aids.
Team management and development:

Others: assigned by the CHRO or the Company’s Management team from time to time.

Job Requirements

1. Qualifications: 
• University in Economics, Trade.
2. Experience:
• At least 5-year experience as Managerial position in hospitality is a must.
• Experience in franchise organization on managing training mechanism to franchisee and monitoring the delivery is a plus

3. Knowledge and skill set:
• Conceptualize thinking
• Business acumen
• Strong interpersonal and influencing skill 
• Good at communication skill
• Good at conflict handling
• Collaboration mindset
• Planning and Organizing skill.

 

HOW TO APPLY

 

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

3. Legal & Compliance, Risk

Job Description

1. Job Responsibilities:
- To systemize/ enhance/ develop insurance products to make sure the PWs are well drafted and filed in compliance with the regulation as well as the Company’s expectation/system.
- Non-claim, claim litigation handling in order to protect PVA’s legal interest. Present as PVA’s authorized representative at Court, police, procuracy. Preparation of supporting documents and co-ordination with the Company’s outside lawyers (if any) in litigation and make sure that Legal Head and Management Team are well updated on litigation.
- Draft and review the Company’s contracts/agreements including investment, distribution. 
- Legal support and provisions of legal advices and opinions to all Departments in a timely and accurate manner. 
- Other tasks as assigned by the Legal Head from time to time.

2. Key Accountabilities:
- Policy wordings development: 
- Company secretariat/ corporate governance.
- Litigation, Contract review including investment, distribution matter.
- Projects, to be a key back up of the Legal Head as well as other team members
- Advices to the functions and other legal tasks as requested from time to time upon the structure of the department.

 

Job Requirements

- Bachelor degree in Law or higher.
- Seasoned experience as in-house or law firm counsel (7-10 years of experiences)
- Industry knowledge and experience. Litigation experiences is a plus
- Strong language skill in English and Vietnamese. Good communication and interpersonal skill.
- Persuasive, problem solving, generalization skills and decisive
- Be able to analyze complex issues, make sound judgments and propose different solutions.

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

1. Accountability

  • Generate comprehensive MIS to Senior Management for Fraud and ABC monitoring/management activities and ensure fraud risk is under control and well mitigated.
  • Conduct special investigations / forensics, esp. staff fraud/misconduct.

2. Key responsibilities

  • Monitor/Review:
  • To provide oversight over Fraud and ABC related matters included but not limited to consultation, review, challenge and monitor the related risks.
  • To develop more early warning indicators to prevent or detect frauds
  • To develop more preventive and detective controls on fraud risk management
  • Training: to provide training on fraud and ABC related matters to PVA human resources.
  • Advisory: to provide consultation/advice for fraud and ABC related matters to Business Functions.
  • Reporting: to prepare, maintain and update all current FC reporting
  • Review and issue the compliance review reports and prepare any reporting relevant to Compliance Assurance includes tracking the progress of actionable items.
  • Data Analysis: to prepare and analyze periodic MIS reports and any additional internal reports required for Compliance activity
  • Investigation: To conduct the investigation on internal fraud cases when needed
  • Training and Development: Provide technical training/coaching and support/monitor development plan for the staffs.
  • Support Head of Financial Crimes in monitoring, developing the team as well as in other matters related to compliance and other project relevant to compliance functions as required.

3. Requirements

Qualification:

Mandatory: Under-graduates in related areas (Statistics, Economics, Commerce, Audit)

Experiences:

Mandatory: At least 6-year experience in insurance or financial services industry

Beneficiary:

  • Financial Crimes/Compliance experience is preferred.
  • Good knowledge in the insurance/banking business

Knowledge and skill set:

Mandatory:

  • Very good expertise in Excel and if possible Access, SAS
  • Good analytical and critical thinking
  • English proficiency in writing and presentation

Beneficiary:

  • Experience in Internal audit / forensic / Advisory would be a plus
  • Highly developed influencing, negotiating, decision making and presentation skills

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

4. Operations & Franchise

Responsibilities

  • To provide expert advice and support to staff on the handling of complaints; on investigation techniques and carrying out root cause analysis and writing statements
  • To work closely with Crisis Handling, Public relations, Customer Experience, Legal & Compliance, Operations & Franchise to review process and customer service propose sound, valid and resolutions to handle crisis, significant complaints (to third party Press, media, MOF/ISA, Consumer’s Protection association…) to recover customer service, build the trust and enhance business quality.
  • To assist in the development and management of procedures and policies for complaints.
  • To develop and deliver education and training in relation to complaints handling and customer care support education initiatives.
  • Facilitation of complaint resolution meetings.
  • Others: to be assigned by the Line manager or Company’s management (if any)

 

Requirements

  • Customer-centric mindset: Listen actively, investigate into each case seriously to understand the problem in order to take appropriate actions as per required by company regulation. Handle complaints promptly, thoroughly and efficiently and with care.
  • Leadership Skills: Customer handling managers will need to motivate the team, work with them to make sure they abide by all company policies and procedures.
  • Patience: Having patience and staying polite, even in stressful situations is helpful.
  • Problem-Solving Skills: Solve customer issues, sometimes without seeing the actual problem first hand.
  • Communications skills: excellent at verbal and writing skills in Vietnamese.
  • Social and press/media knowledge: will be preferrable.

 

HOW TO APPLY

 

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

Responsibility: 
1. Underwriting new proposals/ existing policies with total relevant sum assured within authorization limit set within standard turnaround time.
2. Reviewing and signing off underwriting cases by lower level within approved authority.
3. Handling policy holders/ agent‘s complaints about underwriting medical decisions.
4. Coordinating and cooperating with other related sections/outsiders to smoothly solve all underwriting medical issues in the region.
5. Taking part in building underwriting manual and update regularly when having any changes include Underwriting forms (Health questionnaires, Occupation questionnaires, …), Occupation guideline, Financial guideline, …

Accountability: 

1. Direct report to Underwriting Manager
- Technical underwriting
- Other issues: monitoring Medical Service Center, training/ coaching juniors …
2. Mainly responsibility on quality and turn around time underwriting assigned tasks 
3. Handle complaints and any related underwriting issues smoothly in assigned tasks

Job Requirements

1. Qualification: Medical or Pharmaceutical Background (Medical Doctor is preferable)
2. Experience (Preferable): 1-year experience in hospital or in underwriting
3. Knowledge: Office computer, Medical background
4. Skills: Judgment, Communication skills & Customer service

 

HOW TO APPLY

 

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

1. Job Purpose
This position will be the contact point to serve customers by determining requirements; Answering incoming calls from customers to take orders; responding inquiries; resolving troubleshoot problems; fulfilling requests; providing information; and maintaining database to enhance customer service.
2. Accountability
• Proactively gain a full understanding and maintain excellent knowledge of products and services in order to understand customers' needs.
• Achieve productivity standards and goals while maintaining high level of customer service, building conversation, patience, and maintaining high 
• Receive high volume of inbound calls with varying degrees of questions or concerns while having the ability to quickly identify a client's request or problem.
• Effectively express empathy and compassion, and take full ownership of the clients satisfaction
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

3. Key responsibilities
• Answer calls and respond to emails/ website/ fanpage to handle customer inquiries. Conduct customer satisfaction survey.
• Provide customers with product and service information, Update existing customer information into system. Follow up with customer calls where necessary
• Register and follow up customer complaints. Identify and escalate priority issues
• Document all call information according to standard operating procedures
• Complete call logs and follow quality assurance standard. Produce call reports
• Others: to be assigned by the Line manager or Company’s management (if any)

JOB REQUIREMENTS

1. Qualification:
- Mandatory: 
• Bachelor diploma.
- Advantage:
• Certificate of customer service

2. Experiences:
- Mandatory:
• 5-6 years in Customer Service area, specifically Call Center is a plus.
• Strong work ethic and self-starter, able to effectively manage multiple priorities.
• Leadership to direct and control staff to achieve given KPIs.
• Handle multiple tasks without errors and mistakes
• Know how to devise effective motivational techniques to improve the performance of their team mates.
• Know how to set goals for others to achieve and must be an achiever.
• Schedule and organize shift patterns for other team members as well as balance the working days and days off.
- Advantage:
• Experience in insurance or financial industry is a plus

3. Knowledge and skill set:
- Mandatory:
• Strong verbal and written communication skills
• Listening skills. Motivation and inspiration.
• Time & People management
• Problem analysis and problem solving
• Customer service orientation
• Team work
• Work well under pressure
• Coaching and counselling
• Well-organizing
- Advantage:
• Good English (Advanced)
• Presentation

4. Job’s attributes:
• Meet the KPIs target: abandoned rate below 2%, service level > 80%, ASA < 10s, C-Sat >80%
• All relating tasks in service programs are completed as planned to provide good benefits and for customers to be more convenient during the insurance term with our company
• Proactively participate and complete tasks assigned in projects to support other departments

5. Working condition (if any):
Work condition based on roster arrangement (5 days/ week, roster, night shifts, Saturday and Sunday
 

HOW TO APPLY

 

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

Job Description

1. Job Purpose
Franchise Operations provides the back-office services to the front-line team in managing Prudential’s business partner network nationwide (in the form of General Agency, Transactions Offices, and Sales Offices, referred to as General Agency or GA). The daily operations include processing requests from GA Directors for opening new office, relocating/closing/transferring office; handling complaints/incidents from the network. The team is also responsible for developing policies and manual to manage the GA network, organizing annual/quarterly workshop/event for GA Directors, as well as providing management reports.

The position plays a key role in developing policies and manual for Franchise Department in managing GA network nationwide. He will also take lead in building the annual quality audit program to uphold the quality of the network.

2. Accountability
• Taking lead in developing policies, manual and quality audit program.
• Being partner for the front-line team in managing the operations of General Agency network in the North.

3. Key responsibilities
a. Policy and manual development:
• Regularly update, with improvement where necessary, the operating manual, templates and checklist for Franchise department in managing the movement, complaints/appeals of the GA network
• Maintain and develop procedure & regulations to govern the General Agency network
• Perform risk exercises as required by the Company’s policy and procedure

b. General Agency annual quality audit:
• Lead the building and implementation of the annual quality audit program to monitor the quality of GA network

c. Daily monitor the operations of General Agency network in North region:
• Review and process movement applications and requests from General Agency network (Prudential’s business partners)
• In corporation with the front-line team and other departments to investigate and handle significant complaints by General Agency Directors, incident or crisis from the operations of General Agency network

d. Other tasks as assigned by line manager

Job Requirements

1. Qualification:
- Mandatory: Bachelor Degree in Economy or Banking or Legal
- Advantage: Internal Control

2. Experiences:
- Mandatory: 3 – 5 years of working experience in Auditing (internal or external), Internal Control Advantage: working in Life insurance company

3. Knowledge and skill set:
- Mandatory: MS office proficiency (Word, Excel, PowerPoint), good writing skills (English & Vietnamese), ability to work independently
- Advantage: Life insurance Knowledge, Franchise network management

 

HOW TO APPLY

 

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

Job Description

1. Job Purpose
This position will be the contact point to serve customers by determining requirements; Answering incoming calls from customers to take orders; responding inquiries; resolving troubleshoot problems; fulfilling requests; providing information; and maintaining database to enhance customer service.
2. Accountability
• Proactively gain a full understanding and maintain excellent knowledge of products and services in order to understand customers' needs.
• Achieve productivity standards and goals while maintaining high level of customer service, building conversation, patience, and maintaining high 
• Receive high volume of inbound calls with varying degrees of questions or concerns while having the ability to quickly identify a client's request or problem.
• Effectively express empathy and compassion, and take full ownership of the clients satisfaction
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

3. Key responsibilities
• Answer calls and respond to emails/ website/ fanpage to handle customer inquiries. Conduct customer satisfaction survey.
• Provide customers with product and service information, Update existing customer information into system. Follow up with customer calls where necessary
• Register and follow up customer complaints. Identify and escalate priority issues
• Document all call information according to standard operating procedures
• Complete call logs and follow quality assurance standard. Produce call reports
• Others: to be assigned by the Line manager or Company’s management (if any)

Job Requirements

1. Mandatory: 
• Bachelor diploma.
2. Advantage:
• Certificate of customer service
3. Experiences:
- Mandatory:
• 1-2 years in Customer Service area, specifically Call Center is a plus.
• Strong work ethic and self-starter, able to effectively manage multiple priorities.
• Possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Be able to demonstrate strong influencing and probing skills in communication on phone.
• Ability to learn and adapt to changes.
• Foster a positive and productive work environment
- Advantage:
• Experience in insurance or financial industry is a plus
4. Knowledge and skill set:
- Mandatory:
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment, adaptability
• Team work
• Resilience
• Work well under pressure
- Advantage:
• Time management
• Good English (Intermediate)
• Presentation
• Well-organizing

 

HOW TO APPLY

 

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

a. Job Description

1. Accountability
- To check, process and monitor premium collection transactions via Partners to ensure timeliness and accuracy as Premium Collection Manual and Guideline 
- To effectively handle daily and ad-hoc tasks for achieving KPIs and target
- To provide assistance and support when needed for team smooth and effective performance

2. Key responsibilities

- To process daily Initial premium collection and Renewal premium collection transactions via Partners (bank, post,…) following pre-set workflow, turnaround time, accuracy and productivity
- To co-ordinate with relevant Departments such as Customer Services, Partnership Distribution, Accounting, New Business and Call Center for quickly applying premium for supporting new sale or handling customer requests.
- To solve customer complaints quickly and effectively
- To ready back-up, support colleagues and actively contribute to staff engagement activities 
- Others: to be assigned by the Line manager or Company’s management (if any)

b. Job Requirements

1. Qualification: 
- Mandatory: University graduate
- Advantage: University graduate in Finance, Insurance or Banking

2. Experiences:
- Mandatory: At least 1 year of working experience
- Advantage: Experience in the life insurance industry 

3. Knowledge and skill set:
- Mandatory: Customer Services, PC basic skills, English basic 
- Advantage: Procedures/processes, English Advance

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

5. Information Technology

1. Job Description

- Assist Quality Assurance Manager on developing Quality Assurance Plan for the whole IT Department
- Coordinate and communicate between customers of IT function and system implementers with regards to quality aspects
- Define standards for IT communication (reports, presentations, templates) and regularly review the IT communication activities / deliverables to ensure the quality in communication between IT and other departments
- Define process and documentation standards for IT Service Management and regularly review the IT service quality to ensure IT services are delivered in a quality manner
- Define process and documentation standards for System Development Life Cycle and actively involve in project quality control/monitoring to ensure the quality of project deliverables
- Define process and standards to assess and monitor the quality of acquisition and maintenance of technology infrastructure
- Define quality KPI for assessing operational quality of many functions within IT departments
- Evaluate service levels delivered and quality KPIs from other IT functions and develop quality assurance reports
- Coordinate with other IT function to define IT skills and capability requirements and based on that, determine the training needs
- Participate in quality control activities such as system test, system integration test, security test of developed applications if necessary
- Participate in internal/external audits, regional assessments
- Follow up findings from Regional and Auditors
- Perform Processes Training across IT Departments.

2. Job Requirements

a. Qualification:
• B.S in Quality Management, Software Development or Information Technology related technical discipline

b. Experience:
• At least three years software development related experience and;
• At least two years in software quality assurance;

c. Knowledge:
• Sound understanding in Software Development Life Cycle (SDLC) or CMMI;
• Sound understanding in IT Infrastructure Library (ITIL) or IT Service Management;

d. Skill:
• Ability to work independently;
• Good at analyzing and documenting processes;
• Attention to details;
Good communication and influencing skills;
• Good English skills in reading and writing;
• Good Problem Solving skill
• Good Confliction Solving skill
• Good Presentation Skill
• Systematic, Logic and Professional working

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

JOB DESCRIPTION

- Participate in analyze, design and architecture of software systems to meet business requirements in a highly participatory process.
- Design and develop programming systems making specific determinations about system performance.
- Investigate and resolve application functionality related user problems/ issues/needs on in-charged systems.
- Create and maintain functional/technical documentation using defined technical documentation templates.
- Create, document, and implement unit test plans, scripts, and test to ensure that logic and syntax are correct, and that program results are accurate.
- Confer with business analyst to gain understanding of needed changes or modifications of existing systems.
- Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
- Provide assistance to system admin/business analyst and support personnel as needed to determine system problems.
- Performance tuning, improvement, balancing, usability.
- Deliver other assignments by Senior Software Developer/ Software Development Manager

 

JOB REQUIREMENTS

1. Qualification: 
- University Diploma in Computer Science, Information Management or equivalent.
- English certificate at least level B. 
2. Experiences: 
- At least 3 years in Java programming language;
- At least 1 year in experience in developing and/or designing application as described in (3).
- Experience in Java/J2EE programming/ in Java/J2EE technologies: JSP, Servlet, EJB, JMS, JNDI, Java Classes, Struts, Spring and/or Hibernate framework, WebService, J2ME;
- Experience with at least the core J2EE architecture, Core J2EE design Patterns, OOP.
Knowledge and skill set:
- Java platform: JSP, Servlet, EJB, JMS, JNDI, Java Classes, Struts, Spring and/or Hibernate framework, WebService, J2ME
- Report tools: Crystal Report, BI publisher…
- Database: MS Access, SQL Server, Oracle,…
- Have working knowledge of business or problem domain and be able to evaluate all possible solutions to a problem regardless of the technologies being used are required
- Strong analytical mathematical and problem solving abilities including the ability to produce technical whitepapers for both internal and end-users
- Competent in English communication and presentation skills especially on technical and architectural topics are required
- Time management
3. Job’s attributes:
- Attention to details;
- Ability to work independently
- Ability to work to deadlines and under pressure
- Collaboration and teamwork
- Ability to train and coach
- Ability to estimate effort for implementing project, business request.
 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

6. Distribution

1. Accountability:
- Meet all KPI’s set for the role of a sales trainer.
- Core values: Respect & work in accordance with the stated core values in order to accomplish DTD important missions.
2. Key responsibilities:
- Training: Deliver training programs, mainly advanced training and leader training.
- Planning: Collaborate with Sales Channels Management in planning training activities in the assigned area on the monthly basis.
- Supervision: Supervise training activities (Active ratio, training days, compliance, training attendance…) in the assigned area and the performance of Associate trainers in assigned area.
- Supports: Provide strong support to sales activities (GP, BOP, Pru Day…) together with Sales-force and to other assigned tasks. Provide support to associate trainers in assigned area via communication, coaching, training for them
- Internal & external relationships: Maintain solid & effective collaboration relevant department and Partners in the assigned area.
- Any other tasks if assigned

3. Key Success Factors:

* Qualification:
- Mandatory: University/college Graduate
- Advantage: Major in Education, Law, Marketing, Economics, Business Administration
* Experiences:
- Mandatory: at least 2-year working experience in Sales or Training/Education.
- Advantage: Experience in Life Insurance is an advantage
* Knowledge and skill set:
- Good knowledge on sales, marketing, insurance, teaching methodology
- Excellent presentation, communication, and interpersonal skills
* Advantage:
- General knowledge on training management and life insurance
- Fluent English is an advantage
- Familiar with PC literate, Excel, Word, and Power Point
* Job’s attributes:
- Mature, self-confident, sociable
- Positive working attitude and able to influence others
- Working condition (if any): Willing to travel (10-15 days/month)

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

1. Job Description

- Establish performance
metric standards for measuring sales productivity.
- Issuing weekly performance tracking report for reviewing purpose and updating
the report to BDM and GAD level
- Working directly and closely with AD team to increase number of PE
- Analyzing the performance of each segment include PE and non-PE in order to
increase the productivity.
- Collaborating with AD strategy team to driving key productivity initiatives and
ensure execution of these initiatives

2. Job Requirements

- University degree 
- Excellent knowledge on Life insurance, sales management, sales analysis,
database management
- At least 2 years working experience in sales analysis, sales planning, trade
marketing preferably in insurance/banking/finance/audit/consulting
organizations
- Fluency in written and spoken English and Vietnamese
- Good business acumen

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

1. Accountability
- Meet all the KPI’s set for the roles of a relationship manager.
- Relationships and communication: Build & maintain strong relationships both within and outside the department; seek input from and maintain effective ongoing communication with others:
- Given the nature of this job, the incumbent will play as the representative of company in front of the agency force, she/he therefore must:
+ Be respectful & trustworthy
+ Be always caring and sympathetic
+ Be able to handle agent’ queries effectively
+ Demonstrate a courtesy and professional appearance and manner
2. Key responsibilities
- Planning: Collaborate with RM/TL/EFSC/SFSC/FSC in planning sales & training activities including OB, BOP, GP, Meeting, Event …in the assigned Bank Partners on monthly basis.
- Execution: Deploy the planned sales & training activities in the assigned Bank Partners to achieve projected sales targets including APE, Recruitment & Active ratio.
- Supervision & Management: Supervise & manage sales performance in the assigned Bank Partners and sales team in terms of APE, recruitment, active ratio & compliance,
- Training & Development: Train & develop the agency force including: RM/TL and sales team in accordance with the career path in the assigned Bank Partners.
- Internal & external relationships: Maintain solid & effective collaboration STD/DOS/OP/NBUW/COMPLIANCE and Bank Partners.
- Others: assigned by Head of Bancassurance from time to time.

3. Key Success Factors:

a. Qualification:
- Bachelor or higher Degree preferably in Economics, Business Administration, Marketing, Insurance

b. Experiences:
- Mandatory: At least 2 year experience working as sales supervisor preferably in insurance, FCMG or foreign-invested financial companies
- Advantage: Additional management training experience

c. Knowledge and skill set:
- Mandatory:
+ Excellent presentation, communication, and interpersonal skills
+ Competent in interpersonal / communication / negotiation/ motivation skills
+ Competent in analytical and problem solving skill
+ Competent in planning, organizing skills
+ Good at Insurance industry knowledge
+ Good at Sales Management & marketing principles

- Advantage:
+ Life insurance knowledge
+ Excellent English/ VNs written and speaking skills;
+ Having vast personal networking
+ Familiar with PC literate, Excel, Word, and Power Point

d. Job’s attributes:
- Mature, confident, sociable
- Customer service-oriented
- Self-starter, motivated and independent
- Willing to work overtime & travel

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

Job Description

- Monitor and evaluate all training implementation & activities for agency force to meet all required training standards
- Ensure all training programs as well as sales/training tools designed by D&D Team are trained by trainers and applied by sales force properly,
- Assess and certify Zone Trainer quarterly to improve their skill and knowledge.
- Design and conduct developed delivery program to Zone Trainer in order to improve their competency.
- Provide suggestions/ideas to improve quality of all training activities and programs, and work with Agency Training Development team members for implementing continuous improvement
- Contribute to strategic plans of Agency Training Development
- Any other tasks/ projects of Agency Training Development when the need arises.
- Ensure Training activities in respective region to comply with the MOF’s regulations and the company’s internal compliance regulations. Ensure all training activities follow the guidelines of Agency Training Development Standard Operational Procedure

Job Requirements

- University degree, preferably in Education, Law, Marketing, Economics, Business Administration, Insurance.
- At least 5 year experience in sales training management, preferably in life insurance and 3 years working as trainer
- Good knowledge on sales, marketing, Insurance, teaching methodology
- Excellent presentation, communication & interpersonal skills
- Good organization and planning skills
- Fluent in English and Vietnamese
- Familiar with Excel, Word, and Power Point
- Good managing people skill and team work
- Competent leadership
- Matured, self-confident
- Positive working attitude and able to influence others
- Willing to travel (10-15 days/month)

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

Job Description

- Build and implement sales strategy
- Supporting: support the sale force, review the process including any feedback provided by the sale force to assess the effectiveness of the current process, and make recommendations for the improvement of the process. Assist sale force by answering queries and addressing issues.
- Management: daily management of the sale people’s work load, including quality and attendance.
- Be responsible for the volume of sales, meeting set targets, and quality of the business being generated
- Conduct team meetings and provide feedback to sale staffs on overall performance
- Training and mentoring of the Direct Marketing Officers
- Provide an escalation point for Customer queries and complaints
- Report the overall production and the quality of the work and business
- Assist management team members by answering queries and addressing issues 
- Identify business issues and make recommendations for improvements 
- Formal staff appraisals and career planning
- Others: assigned by the line manager

Job Requirements

- University degree 
- At least 1 years of sales management experience, Has experience and knowledge of Management Information and the concept of workflow
- Advantage: Having experience in Life Insurance & banking
- Knowledge and skill set: Presentation, communication, interpersonal skills
- Has knowledge of Management Information and the concept of workflow
- Displays good leadership & coaching skills
- Advantage: English competency is a plus

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

Job Description

- Be responsible for the volume of sales, meeting set targets, and quality of the business being generated
- Conduct team meetings and provide feedback to supervisors and sale staffs on overall performance
- Coaching and mentoring of the Direct Marketing Supervisors
- Provide an escalation point for Customer queries and complaints
- Report the overall production and the quality of the work and business
- Assist management team members by answering queries and addressing issues 
- Identify business issues and make recommendations for improvements 
- Ensure smooth workflows between telemarketing representatives and direct sales officers
- Use incentive programs to push sales and follow up during execution
- Keep track with the compliance issue
- Others: assigned by the line manager

Job Requirements

- University degree 
- At least 3 years of sales management experience
- Having experience in Life Insurance & banking is an advantage
- Good spoken and written Vietnamese
- Has knowledge of Management Information and the concept of workflow
- Displays good leadership & coaching skills
- English competency is a plus

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

Job Description

1. Market intelligence
- Preparing market intelligence reports and market statistic 
2. Performance management 
- Making weekly and monthly agency sales report
- Issuing sales performance tracking report on required frequency basic (BDD, BDM and GA Diamond and Platinum report). Providing on-time insights and analysis to identify problems and providing action plans to achieve sales target
3. Compensation analyze 
- Review annual and build up compensation scheme for agency. Analyze compensation scheme of top companies in the industry and monitoring compensation scheme to drive sales. 
- Modeling compensation scheme
4. AD/AT development 
- Take a proactive role in providing input information and supporting AD/AT force to help them meet the target
5. MAPA improvement
- Making and deploying MAPA report
- Other ad-hoc job assigned by line manager

Job Requirements

- University degree
- Excellent knowledge on Life insurance, sales management,
sales analysis, database management
- At least 3 years working experience in sales analysis,
sales planning, trade marketing preferably in insurance/banking/finance/audit/consulting
organizations
- Fluency in written and spoken English and Vietnamese
- Good business acumen

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

Job Description

- Supporting: He/ She has to support the sale force, review the process including any feedback provided by the sale force to assess the effectiveness of the current process, and make recommendations for the improvement of the process. Assist sale force by answering queries and addressing issues.
- Management: daily management of the sale people’s work load, including quality and attendance
- Use incentive programs to push sales and follow up
- Be responsible for the volume of sales and meeting set targets
- Prepare daily reports with Tele Marketing Representative (TMRs)
- Segment the customer list database and delegate customer segmentations to TMRs accordingly 
- Recruit, train, coach TMRs 
- Supervise the daily activities , Productions and performance
- Manage the workflows between TMRs and DMOs and their daily activities.
- Keep track with the compliance issue 
- Achieve targets setting by management team 
- Assist Officers by answering queries and addressing issues
- Formal staff appraisals and career planning
- Others: assigned by the line manager

Job Requirements

- Qualification:
Mandatory: College graduate
Advantage: University degree

- Experiences:
Mandatory: At least 1 year in sales management experience; Has experience of Management Information and the concept of workflow
Advantage: Experienced in Insurance field

- Knowledge and skill set:
Mandatory: 
- Good leadership & coaching skills 
- Displays good leadership & coaching skills
- Good spoken, comprehension and written Vietnamese
- Advantage: English competency is a plus

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

1. Accountability
- Meet all the KPI’s set for the role.
- Build & maintain strong relationships both within and outside the department; seek input from and maintain effective ongoing communication with others:
- Handle agent’ queries effectively; Demonstrate a courtesy and professional appearance and manner

2. Key responsibilities
- Planning: Collaborate with ATD/GAD/Leaders in planning sales & training activities including OB, BOP, GP, Meeting, Event …in the assigned General Agency’s on monthly basis.
- Execution: Deploy the planned sales & training activities in the assigned GENERAL AGENCY’s to achieve projected sales targets including APE, Recruitment & Active ratio.
- Supervision & Management: Supervise & manage sales performance in the assigned GENERAL AGENCY’s in terms of APE, recruitment, active ratio & compliance,
- Training & Development: Train & develop the agency force including: Leaders & agents in accordance with the career path in the assigned GENERAL AGENCY’s.
- Internal & external relationships: Maintain solid & effective collaboration DTD/AT/Agents/Leaders/GAD’s and MOF officials in the assigned GENERAL AGENCY’s.
- Others: to be assigned by the Line manager or Company’s management (if any)

3. Key Success Factors

- Qualification: University or college degrees, preferably in Economics, Business Administration, Marketing, Insurance
- Experiences: At least 4 year experience working as sales supervisor preferably in insurance, FCMG or foreign-invested financial companies
- Knowledge and skill set:
• Sales & result oriented
• Competent in interpersonal / communication / negotiation/ motivation skills
• Competent in analytical and problem solving skill
• Having vast personal networking
• Good at sales management skill
• Competent in planning, organizing skills
• Good at Insurance industry knowledge
• Good at Sales Management & marketing principles
• Excellent presentation, communication, and interpersonal skills
• Fluent English is an advantage
• Familiar with PC literate, Excel, Word, and Power Point
- Job’s attributes:
• Mature, confident, sociable
• Analytical thinking
• PMA: Positive Mental Attitude
• Customer service-oriented
• Self-starter, motivated and independent
• Willing to work overtime & travel

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

Job Description

***Location: Da Nang, Hue
- Supervise the training plan of Sales Trainers to ensure all training facilities and manpower are well managed, training programs are well scheduled and clearly communicated to the agency force
- Supervise admin processes in the region to make sure all agency force in the region in charge are properly supported in their training needs.
- Supervise the Agency Training Coordinator to ensure that the agency attendance are properly documented, all the training courses are submitted and approved on Training Management System (TMS), and admin works are carefully completed
- Monitor all daily operations in the region in charge to ensure daily activities are carried out effectively
- Work with AD business partners to coordinate training delivery in the region in charge
- Handle all stakeholders’ complaints relating to training activities and compliance
- Conduct all advanced training programs to agency force
- Provide training/ coaching to Sales Trainers to make sure that they are well equipped with necessary skills & knowledge to deliver training courses effectively
- Review relevant policies and/ or processes and propose changes for improvement if any
- Execute any tasks or projects assigned

Job Requirements

- University degree, major in Life Insurance, Business, Law or Economics is an advance
- 3 year experience in sales management, human resources or training management. At least 2 years in a managerial position
- Excellent knowledge on Life Insurance, Training Activities, Sales, Marketing
- Excellent management, presentation and negotiation skills
- Excellent interpersonal and communication skill
- Excellent managing people and planning skills
- Good computer skill (Excel, Word and Power point)

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

1. Key Accountabilities:

-     Maintaining Relationships: He/ She have to regularly visit banks for quality and adherence to rules as well as meeting the Branches Manager to discuss progress and issues. Build up strong relationship with current banks, as well as seek for potential ones

-     Supporting: He/ She has to support the sale force, review the process including any feedback provided by the sale force to assess the effectiveness of the current process, and make recommendations for the improvement of the process. Assist sale force by answering queries and addressing issue

-     Management: daily management of the sale people’s work load, including quality and attendance.

2. Job Responsibilities:

-     Manage relationship with Branch Managers of the Banks

-     Be responsible for the quality of the business being generated

-     Be responsible for the volume of sales and meeting set targets

-     Conduct team meetings and provide feedback to sale people on overall performance

-     Training and mentoring of the PBOs (Prudential Bancassurance Officer)

-     Provide an escalation point for Customer queries and complaints

-     Report the overall production and the quality of the work and business

-     Assist Officers by answering queries and addressing issues

-     Identify any control or quality issues and make recommendations for improvements

-     Formal staff appraisals and career planning

3. Key Success Factors:

-    Bachelor degree, major in Business Administration, Economics, MKT or Finance is an advantage

-    Generally between 3 to 5 years of sales management experience

-    Has experience and knowledge of Management Information and the concept of workflow

-    Good spoken, comprehension and written Vietnamese

-    Good English written and verbal communication

-    Displays good management and leadership skills

-    Be able to work under high pressure of sales target

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

9. Internal Audit

10. Corporate Affairs

Job Responsibilities:

  • Corporate Communications: be responsible for all corporate communication activities and publications:
  • Build annual corporate communication plan taking into account the business context at regional & local level, and supervise execution thereof.
  • Manage the corporate communication budget.
  • Create and manage content for corporate publications (internal newsflash, newsletter, magazines…) and corporate website.
  • Utilize relevant communication channels (internal website, bulletin, publications, activities..) to deliver the content and ensure corporate messages are being effectively leveraged on owned digital and social media channels
  • Interact with CEO and other members of the Top Leadership team, getting direction and updated information about business performance, corporate activities for relevant communication
  • Compose CEO speeches, quotes and Q&A documents for corporate events
  • Enhance staff engagement platform
  • Deliver communications support to:
  • CSR activities
  • Cross departments to ensure the messages delivered to staff the most effectively, ensuring high engagement from staff
  • Crisis management: be a member of Crisis management Committee (incidents prevention and crisis management) to develop and deliver crisis communications plan to internal stakesholders (primary) and external stakeholders (secondary, when required).
  • People management:
  • Lead and develop corporate communications team to meet corporate and division objectives.
  • Other tasks assigned by Head of Corporate Communications

 

Key Accountabilities:

  • Internal & External Communications
  • Corporate Publications, Intranet, Digital channels
  • Crisis Management

Key Success Factors:

  • Bachelor’s degree required
  • 7+ years of experience in PR, preferably with substantial corporate communication experience
  • Communication and presentation skills, especially with senior-level members of a company
  • Outstanding written communication and grammatical skills
  • Detail-oriented and organized
  • Able to make quick decisions
  • Highly motivated and collaborative with a willingness to learn

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

1. Job Responsibilities:
- Initiate activities to enhance community engagement and interaction
- Supervise production of TV show, corporate video, corporate display through visual channels (Poster, LCD, Screen Saver)
- Manage Prunet (intranet) revamp project and maintenance plan 
- Maintain regular updates on Corporate website / Prunet (intranet) and related corporate sites as incurred 
- Support other corporate communication activities 
- Any other tasks as delegated by line manger
2. Key Accountabilities: 
- Community engagement and interaction
- Intranet & social channels
- Digital and visual displays

Job Requirements

- Bachelor’s degree required
- 2-3 years of experience in corporate communication/service marketing activities
- English skill 
- Communication and coordination skills
- Detail-oriented and organized
- Capable in using multimedia tools
- Highly motivated and collaborative with a willingness to learn

 

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

13. Finance & Actuary Management

Job Description

1. Accountability
- Manage the nationwide Procurement Operations Team & Performance Reporting team effectively 
- Ensure the operations achieve the set objectives, 
- Ensure all P&OM operation are strictly complied with Company’s procedures & regulation
2. Key responsibilities
- Support Head of P&OM in developing division organization and procedures. 
- Lead the procurement operation team to ensure all the transactions must be handled with professional and effective way with high quality of goods & services, on time delivery and delivery saving targets of Procurement sections. 
- Ensure all the SLAs & TAT are in place and aligned with the business objectives 
- Manage all division risks
- Develop and coach direct reports for ultimate performance
- Work with external training sources in designing the professional training for purchasing team
- Perform other tasks as appropriate within competence as assigned by Line Manager or Company’s management.

Job Requirements

1. Qualification:
- Mandatory: Bachelor's degree (Law/Commerce/Economics/Accounting & Finance)
- Advantage: Certificates for Procurement professional skills
2. Experiences:
- Mandatory: At least 5 year experience in Purchasing operation management 
3. Knowledge and skill set:
- Mandatory: 
Have big pictures of Procurement work in multinational 
Good understanding of procurement tools & processes
Management leadership
Knowledge of Contract management 
Developing staff’s skill
Fluency in English 
Good computer skills and proficient in Excel, Word, Outlook
Risks management 
Ethics policies knowledge
- Advantage:
Financial & legal aspects knowledge
Good knowledge of P2P system

 

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

 

Job Description

1. Accountability
- Provide high quality actuarial reports and ensure all results are thoroughly checked for accuracy and consistency.
- Active analysis of results, with reporting of known errors, omissions or anomalies.
- Maintenance of adequate documentation of working process, working tools and integrity of those.

2. Key responsibilities
- Assist in the maintenance and development of the valuation system. Ensure any changes are fully documented.
- Assist in regular financial reports including those for the local regulator, regional office and internal management team.
- Assist in European Embedded Value reporting.
- Perform periodic experience study analyses, including mortality, morbidity and persistency.
- Perform data generation and checking for actuarial reporting.
- Assist in business planning process.
- Carry out a wide variety of ad-hoc actuarial investigations, as required from time-to-time, ensuring all results are thoroughly checked for accuracy and consistency.
- Actively study towards a recognized actuarial qualification.
- Provide support to more junior actuarial students.
- Others: to be assigned by the Line manager or Company’s management (if any).

Job Requirements

1. Qualification:
- Mandatory: A good university degree in a subject with significant exposure to actuarial, finance, mathematics and/or statistics.
- Advantage: Passed some actuarial exams.

2. Experiences: 1-3 years of relevant actuarial experience.

3. Knowledge and skill set:
- Good command of written and spoken English.
- Good analytical and problem solving skill. Demonstrate attention to detail.
- Knowledge of computer applications, including Microsoft Office Suite and other business related software.
Advantage: 
- Knowledge of basic actuarial techniques and terminology.
- Familiarity with Actuarial software (Prophet is preferable).
- Experience in Actuarial software modeling (Prophet is preferable).

 

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: humanresources@prudential.com.vn

Phone: 08 3910 1660 

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