Being Prudential Vietnam’s customer, you will be accompanied by PRUOnline – our Customer Portal which helps you manage all insurance policies, send online requests, pay premium fee, search for information… easily and quickly just with some “click”.

PRUOnline’s main features

With PRUOnline, you will experience the ease of managing your insurance plan as follows:

Manage all insurance policies with detailed information

Pay premium online with international credit cards (Visa, Mastercard, JCB) as well as cards issued by more than 40 local banks. Also, your e-bills will be saved under your PRUonline account.

Send requests online such as claim request - get updated about your claim’s progress; Pru-cash payment/Maturity payment, Policy Loan, Reinstatement

Update contact information (email / address / phone number) for multiple policies at one time

Manage your investment online (applied for investment link products): you can easily top-up, switch funds, redirect funds or withdraw a part of your fund via PRUOnline.

PRURewards (for VIP customer) – accumulate point and redeem into gift/voucher/evoucher

With PRUOnline, you also can:

  • Find the nearest Prudential office
  • Receive notification for due premiums
  • Check out the most updated unit price of PRUlink
  • Read interesting topics from Life Companion – Prudential Vietnam’s official blog

Please log-in to your PRUOnline account or register for a new account at You can also download the PRUOnline app, available in both Apple Store/ Google Play Store.

For any request, please contact our Hotline at 1800 1 247(free-toll).


5 steps to resgister a PRUOnline account

  • Step 1: Choose “Register Account” (“Đăng ký tài khoản”). Input ID/Passport number which registed with Prudential.
  • Step 2: Read and accept all criterias
  • Step 3: Choose one mobile phone number using for PRUOnline
  • Step 4: Choose to receive OTP via SMS or Email. Input OTP received
  • Step 5: Create password and log in with the ID informed and password created

Try our latest PRUOnline app!

PRUOnline app is the mobile application version of our Customer Portal PRUOnline. You can now download and install PRUOnline app via Apple Store or Google Play Store.


Each customer will have one PRUOnline account (applicable for both website and mobile app version), to manage all policies on-the-go!

Experience PRUOnline via videos

Experience the newest PRUOnline’s features by watching our short videos. See all videos here.

Activate your account

Reset your username or password

Manage insurance policies

Update contact information

Manage your investment

PRUrewards program

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