Being Prudential Vietnam’s customer, you will be accompanied by PRUonline – our Customer Portal which helps you manage all insurance policies, send online requests, pay premium fee, search for information… easily and quickly just with some “click”.

PRUonline’s main features

With PRUonline, you will experience the ease of managing your insurance plan as follows:

Manage all insurance policies with detailed information

Pay premium online with international credit cards (Visa, Mastercard, JCB) as well as cards issued by more than 40 local banks. Also, your e-bills will be saved under your PRUonline account.

Update contact information (email / address / phone number) for multiple policies at one time

Send Claim requests online and get updated about your claim’s progress via PRUonline

Manage your investment online (applied for investment link products): you can easily top-up, switch funds, redirect funds or withdraw a part of your fund via PRUonline.

With PRUonline, you also can:

  • Find the nearest Prudential office
  • Receive notification for due premiums
  • Check out the most updated unit price of PRUlink
  • Read interesting topics from Life Companion – Prudential Vietnam’s official blog

Please log-in to your PRUonline account or register for a new account at You can also download the PRUonline app, available in both Apple Store/ Google Play Store.

For any request, please contact our Hotline at 1800 1 247(free-toll).


4 steps to resgister a PRUonline account

Your PRUonline account information will be sent via SMS to your phone number or to the email you have registered with Prudential. 

  • Step 1: Choose “Register now” (“Kích hoạt ngay”)
  • Step 2: Input the account information which you received via SMS or Email
  • Step 3: Choose to receive OTP via SMS or Email
  • Step 4: Input OTP and create a new password

In case your Prudential’s insurance policies have been issued but you have not yet found your PRUonline account information, you can open PRUonline, choose “Register for an account” (“Đăng ký Tài khoản”) and input your contact information. Our Call Center will contact you within a working day to help you with your account.

Try our latest PRUonline app!

PRUonline app is the mobile application version of our Customer Portal PRUonline. You can now download and install PRUonline app via Apple Store or Google Play Store.


Each customer will have one PRUonline account (applicable for both website and mobile app version), to manage all policies on-the-go!

Experience PRUonline via videos

Experience the newest PRUonline’s features by watching our short videos. See all videos here.

Activate your account

Reset your username or password

Manage insurance policies

Update contact information

Manage your investment

PRUrewards program

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