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The Customer Service Center nationwide can update the status of claim requests to customer when receiving customer requirement.
Besides, customers can contact:
Customers need to submit required documents as listed in Claim instruction letters or in requirement letter (if any) for Claims department to complete assessment process quickly.
Customers can submit the documents regarding to the event firstly for Claims department to start claim assessment process, the documents of payment can be submit later if customer need more time to complete (refer Claim instruction letter or Claim procedure table).
Prudential is responsible to pay insurance benefit within 30 (thirty) days from the date Prudential receives the full and legal claim documents as required.