Privacy Policy

Welcome to the Prudential Vietnam Assurance Private Ltd. Privacy Policy

Policy is meant to help you understand what data Prudential collects, why we collect it, and what we do with it.


Prudential is committed to safeguard your privacy data and pledges to observe the requirements of Vietnam Law on Privacy Data Protection.

Except as specified in this "Collection of Personal Information" section, Prudential Vietnam will not disclose any of your personally identifiable information to third parties except when having your permission or under special circumstances

Prudential Vietnam will take all reasonable steps to ensure that the personal data you provide to us are properly stored.


When you use this Website, Prudential Vietnam will not collect any information which identifies your personal identity until you in fact decide to buy our insurance products, register as a member, and/or file information for job application purpose.


The following are purposes for which personal information are collected by Prudential Vietnam from its users:

  1. provision, design of insurance, financial services or related products;
  2. processing of any credit, medical, security and underwriting checks and insurance claims;
  3. statistics and research;
  4. marketing (including direct marketing) of insurance, financial services or related wealth management products by Prudential Vietnam, its affiliates or partnering financial institutes
  5. communication with customers and/or users of this Websites;
  6. meeting any disclosure requirements imposed by law or regulatory authorities on Prudential Vietnam, its affiliates or partnering financial institutes; and/
  7. fulfilling any other purposes relating to (1) to (6) above.


We do not share personal information with companies, organizations and individuals outside of Prudential unless one of the following circumstances applies:

With your consent

We will share personal information with companies, organizations or individuals outside of Prudential when we have your consent to do so

For the below purposes:

Personal information of users collected by Prudential Vietnam through this Website, other means or  channels may be transferred and disclosed to any of the following parties, whether within or outside Vietnam, for the purposes as specified in (1) to (7) above

  1. any associated companies of Prudential Vietnam;
  2. any companies carrying on insurance and/or reinsurance related business;
  3. any insurance intermediaries who have an agency or brokerage agreement with Prudential Vietnam;
  4. any insurance claim investigators;
  5. any associations and federations of the insurance industry that exist from time to time;
  6. any other service providers providing insurance and/or reinsurance related business;
  7. any agents, affiliates, contractors or third party service providers who provides administrative, telecommunications, computer, payment or other services to Prudential Vietnam in relation to the operation of the business of Prudential Vietnam;
  8. any credit reference agencies;
  9. any debt collection agencies;
  10. any persons and corporate entities to whom Prudential Vietnam is obliged to disclose under the requirement of any law relating to Prudential Vietnam or any of its affiliates or business partners; and;

For legal reason

We will share personal information with companies, organizations or individuals outside of Prudential if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  1. meet any applicable law, regulation, legal process or enforceable governmental request;
  2. enforce applicable Terms of Service, including investigation of potential violations;
  3. detect, prevent, or otherwise address fraud, security or technical issues;
  4. protect against harm to the rights, property or safety of Prudential, our users or the public as required or permitted by law.


Protecting information is the first priority of Prudential Vietnam. We will implement technical and organizational security measures to make sure your personal data is protected against unauthorized or unlawful processing and against accidental loss or destruction, or damage.


You have the right to request access to and/or correction of your personal information held by Prudential Vietnam. If you want to access or correct your personal information held by Prudential Vietnam, please contact our Customer service Hotline 18001247 or our branch offices across the country.

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