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Prudential has always tried our best to broaden the premium collection channels to make it more convenient and easy for customers when it comes to submitting insurance premium.

Submission at Prudential’s Customer Service Center

With more than 260 customer service centers nationwide, you can own full control in your premium and experience the best customer service standard in the industry. Cash payment and card payment (ATM, credit cards…) are both available.

Click here to view the list of Prudential Customer Service Centers.

Payment at home through Prudential Agents

As Prudential’s customer, you can earn premium collection service at home benefit for free. Prudential’s professional agents will assist you with the payment process and ensure you have the premium submitted timely and conveniently.

Submission through the postal system VNPOST

Partnered with more than 2,000 postal offices, submission through VNPOST postal system has been top choice of many customers and agents due to multifunctional collection services such as new proposals’ premiums, recurring premiums, automatic refunds, advanced refund, adjusted contracts’ premiums.

Click here to view the list of post offices’ information nationwide.

Online submission through Customer Portal

You can make online payment using ATM, VISA, MASTER, JCB cards through Prudential Customer Portal at https://customerportal.prudential.com.vn. This is a free payment channel, enabling customers to conduct transactions quickly, accurately and safely anytime, anywhere. This method also helps minimize the risks of cash management.

Submission through Prudential’s banking partners

You can enjoy Prudential’s professional premium collecting service at our bank partners’ transaction counters. Our current partners are Agribank, Sacombank, Vietcombank, ACB and BIDV.

At Vietcombank offices, you can submit premium using cash or making bank transfer to Prudential’s Vietcombank accounts - 001 1000 450391

Click on the banks’ logos for offices details.

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Automatic payment with Vietcombank account

If you have already owned Vietcombank account, you can register for our automatic premium submission service at Prudential’s Customer Service Center. From the next premium onwards, Prudential will cooperate with Vietcombank to transfer the premium amount from your bank account to Prudential. Customers using this submission method will receive 5,000 VND discount for each transaction.

Submission through ATMs of Vietcombank

You can submit your insurance premium through your Vietcombank ATM cards at Vietcombank ATM systems nationwide.

Click here to view the list of Vietcombank ATMs nationwide.

Submission through Vietcombank’s and Techcombank’s Internet Banking

Customers owning account of Vietcombank or Techcombank and having registered for online banking (VCB iB@nking at Vietcombank or F@st i-Bank at Techcombank) can submit insurance premiums anytime anywhere by following these steps:

  • Sign in by your Internet banking account at Vietcombank/ Techcombank website or click on the icon VCB iB@nking/ F@st i-Bank above
  • Select Bill Payment/ Financial Services/ Prudential Vietnam Assurance
  • Fill in your policy number and premium amount
  • Confirm Payment

Notes:

Valid receipts

The customer needs to take "Valid Receipts" for each premium payment . For cashless transactions, bank statement can act as valid payment evidence. All payment complaints without valid receipts will be reviewed and resolved by Prudential.

Insurance fee

For transactions valued more than 150,000,000 VND (one hundred and fifty million Vietnam Dong), please kindly submit through our Post or Bank channels for security purpose.

Should you have any inquiries related to Prudential premium collecting channels, please feel free to contact our 24/7 Customer Service via toll free number 1800 1 247 for support.

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